Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
We're looking for an Appointment Specialist to join our team!
We are looking for a dedicated Appointment Confirmation Specialist to join our team. In this role, you will be responsible for ensuring the smooth management of client appointments by confirming schedules, rescheduling missed appointments, and maintaining accurate appointment details. Your primary goal will be to provide exceptional service and clear communication to our clients.
Key Responsibilities:
- Appointment Confirmation: Contact clients to confirm scheduled appointments, verifying that all details are accurate and that clients are prepared for their appointments.
- Rescheduling: Proactively follow up with clients who miss their appointments, rescheduling as needed and addressing any concerns or obstacles that may have caused the missed appointment.
- Lead Management: Manage hot leads by tracking and prioritizing follow-ups to maintain timely communication. This includes making outbound calls to confirm or reschedule appointments and ensuring a smooth booking experience.
- Client Communication: Maintain professional and courteous communication with all clients, providing clear information and assistance regarding their appointments.
Who You Are:
- A strong communicator who enjoys interacting with clients over the phone.
- Detail-oriented and organized, with a knack for managing schedules and following up on tasks.
- Proactive and able to handle multiple priorities, ensuring timely follow-ups.
- Comfortable working in a fast-paced environment with a focus on customer satisfaction.
Requirements:
- Previous experience in appointment scheduling, customer service, or a similar role.
- Excellent phone etiquette and communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage time effectively and prioritize tasks.
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:
- Compensation of $18/hour
- Health coverage, including dental and vision insurance
- Life insurance
- PTO
- 401K
- Employee discount on our products and services.
- Fun and exciting company events.
Our organization is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.